Refunds Policy

1. Introduction

At NextDev, we are committed to providing high-quality software development services to our clients. This Refunds Policy outlines the terms and conditions under which we provide refunds for our services. By engaging with our services, you agree to the terms of this Refunds Policy.

Please read this policy carefully to understand when and how refunds may be provided.

2. Service Agreement

All of our work is governed by a service agreement signed between NextDev and the client before the commencement of any project. The service agreement contains specific provisions regarding payments, deliverables, and project scope.

This Refunds Policy should be read in conjunction with the service agreement. In case of any conflict between this policy and the service agreement, the service agreement shall prevail.

3. Fixed-Price Projects

For fixed-price projects, the following refund conditions apply:

• Project Cancellation by Client: If the client cancels the project before its completion, payments made for completed milestones are non-refundable. Any advance payment for uncompleted milestones may be refundable, less a 20% administrative fee.
• Project Cancellation by NextDev: If NextDev cancels the project due to unforeseen circumstances, a refund will be provided for any advance payment for uncompleted milestones.
• Failure to Meet Deliverables: If NextDev fails to deliver the project as specified in the service agreement despite reasonable efforts to rectify issues, the client may be eligible for a partial or full refund for the affected deliverables, as determined on a case-by-case basis.

4. Time and Material Projects

For time and material projects, the following refund conditions apply:

• Billing Disputes: If there is a dispute regarding the hours billed, the client must notify NextDev within 5 business days of receiving the invoice. After investigation, if it is determined that there was an error in billing, the appropriate adjustment or refund will be made.
• Quality of Work: If the client is dissatisfied with the quality of work provided, they must notify NextDev within 5 business days of receiving the deliverable. NextDev will make reasonable efforts to address the issues. If the issues cannot be resolved, a partial refund may be considered on a case-by-case basis.
• Project Termination: If the client terminates the project, they will be billed for all hours worked up to the date of termination. No refund will be provided for hours already worked.

5. Subscription Services

For subscription-based services, the following refund conditions apply:

• Subscription Cancellation: Clients may cancel their subscription at any time. Refunds for the current billing period are generally not provided, but the service will continue until the end of the paid period.
• Service Disruption: If there is a significant disruption in service due to issues on NextDev's side, a pro-rated refund may be provided for the period of disruption.
• Automatic Renewals: If a subscription is set to automatically renew and the client is charged despite having requested cancellation prior to the renewal date, a full refund for the renewal period will be provided.

6. Refund Process

To request a refund, clients must follow this process:

• Submit a written refund request to [email protected] with the subject line "Refund Request - [Project Name]".
• Include your name, company name, project details, reason for the refund request, and any supporting documentation.
• NextDev will acknowledge receipt of the refund request within 2 business days.
• The refund request will be reviewed by our management team, and a decision will be communicated to the client within 10 business days.
• If a refund is approved, it will be processed using the original payment method, unless otherwise agreed.

7. Non-Refundable Items

The following items are generally non-refundable:

• Initial consultation fees
• Project setup fees
• Third-party services or licenses purchased on behalf of the client
• Work that has been completed and accepted by the client
• Services where the client has provided incorrect specifications or requirements

8. Dispute Resolution

If there is a dispute regarding a refund that cannot be resolved through direct communication:

• Both parties agree to first attempt to resolve the dispute through mediation.
• The mediation shall be conducted by a mutually agreed-upon mediator.
• The cost of mediation shall be shared equally between NextDev and the client.
• If mediation is unsuccessful, either party may pursue legal action as specified in the service agreement.

9. Force Majeure

NextDev shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

In such cases, refunds will be evaluated on a case-by-case basis, taking into account the specific circumstances and the amount of work completed.

10. Changes to Refunds Policy

NextDev reserves the right to modify this Refunds Policy at any time. Any changes will be effective immediately upon posting on our website. Clients will be notified of significant changes to the policy.

The refund policy in effect at the time of signing the service agreement will apply to that agreement, unless both parties agree in writing to apply a newer version of the policy.

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